My friend has a Mac, still under warranty that she needs to get fixed. Any authorized places where she could take it in KM using the warranty from the US? It's in English.
My friend has a Mac, still under warranty that she needs to get fixed. Any authorized places where she could take it in KM using the warranty from the US? It's in English.
So, when my girlfriends Mac (bought in Canada) broke in Guangzhou we called Apple and apparently the warranty is 100% voided if not repaired at an authorized apple service center or an official apple store (i.e., none of the ones in Kunming). The closest place they referred us to was the official flagship store in Shenzen or Hong Kong, as we had not bought the laptop in mainland China. Maybe the US license offers different options, but you'd have to call Apple and see.
One note about some repair shops in KM, in addition to voiding the warranty, there is also the occasional problem of the repair shop swapping some of your nice parts and putting in factory rejects. Best of luck, hopefully it's more convenient than having to travel.
Thanks for the tips, I'm wondering if it may be worth shipping it home and getting a family member to take it to an authorized dealer in the US
This has been discussed before. This place is an authorized service center and will make repairs for free if covered by warranty: www.gokunming.com/[...]
This listing is for the retail location. The actual service center is nearby on Yieryi Dajie. They can give you directions at the store.
Not to be contradictory (as I would love an authorized dealer/repair shop), my advice was based off of discussing the issue with Apple Canada / Futureshop. At that time they reported no one was authorized in Southern China on that particular warranty outside of Shenzen, but it could have been that a) the service center had no idea what they were talking about; b) the warranty issues only applied to Canada; or c) at that moment no one had authorization. Anyways, best of luck—I'd generally call though anytime warranty on pricey tech is concerned.
Did you look on the Apple site?
Try going to locate.apple.com/cn/zh/
Click the 2nd of 3 large options.
Type 昆明 into the search field
Use the drop down box to select Mac
Click the search button
Taa-daaa, results.
Geeez, who would have thought that the place to find information about where to fix a product is on the companies website! What a revelation.
I think you can get it fixed in the mainland..I am sure in Beijing at least. I had a buddy there that had a mac he got in the USA. After a night of drinks we all went back to this guys house. made cocktails and he got out his computer for music....Then a whole pint glass of rum and coke made its home on his computer! totally ruined! turns out he had about 2 weeks left on the warranty(supper lucky!!!) cleaned it up best he could and took it to the apple store. They fixed it, no questions..had it back to him in a week or 2!
Yes, I know you can use the store locator, however I just wondered if you'd used the service here. When I took my laptop (Windows 7) to be fixed, they had a terrible time cos it was in English.